• Provides client support on HR matters • Provides extensive consultation with regards to wage and hour, leaves of absence, worker’s compensation, ensuring compliance with state and federal leave laws, and employee relations matters • Interprets client contracts and management of billable work with responsibility to track and properly report time • Identifies supplemental services and opportunity for additional billable work • Serves as contact for clients and clients’ employees to answer questions regarding policy, benefits, and payroll compliance • Keeps internal and external management advised of potential problem areas and recommends/implements solutions as appropriate • Effectively manages critical relationships with client representatives including employees, management, and vendors to ensure overall client satisfaction • May conduct HR assessments and create report for presentation to the client • Monitors Compliance Department email box and correspondence; responds to inquiries timely, determining priorities and escalates sensitive matters when needed • Independently resolves issues involving appropriate parties and ensures proper organization and documentation of electronic communication • Develops, prepares, and conducts training content for original and updated webinars