21st Century Simulations for Secure and Sustainable Energy

Services Delivery – Customer Success Lead

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2012H1B No SponsorCompany Site LinkedIn

Location

Texas

Posted

121 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Lead the delivery of Akselos’ structural Digital Twin projects, ensuring excellence across all delivery stages. • Act as a trusted advisor to major energy clients, promoting the value of Akselos’ technology and services. • Partner with Sales during pre-sales, scoping, and proposal phases. • Ensure customer satisfaction and identify opportunities for upselling and cross-selling. • Collaborate with technical and software teams to adapt solutions to project needs. • Mentor junior engineers and foster a culture of continuous improvement. • Contribute to refining Akselos’ delivery methodologies and processes.

Job Requirements

Bachelor’s degree in Mechanical, Structural, or Civil Engineering, or an equivalent technical field.
Proven background in asset integrity management within the Chemicals, Downstream, and/or Upstream Energy sectors.
Demonstrated success as a project manager in asset or energy-related fields, managing complex, multi-stakeholder initiatives.
Strong technical understanding of simulation engineering processes and model validation workflows.
Experienced in SaaS solution deployment and formulation in customer-facing environments.
Ability and willingness to travel internationally to support client and project needs.
Excellent English communication skills, both written and verbal, with strong interpersonal and cross-functional collaboration abilities.
Self-motivated, energetic, and team-focused with demonstrated leadership ability in dynamic, customer-facing settings.
Highly developed analytical and problem-solving skills, capable of addressing technical and operational challenges effectively.
A team player with high integrity, professionalism, optimism, and a positive attitude toward innovation and collaboration.