• Conduct new/existing client full implementation project life cycle, including requirements, gathering operations workflow assessments and mapping, creation or project plans, managing resources, facilitating project execution, and closure. • Develop, implement, and facilitate client onboarding and training sessions. Both virtual and in-person training cadences required. • Create plans to drive, sustain, and increase the level of referrals to Deacon Health. • Provide optimization and/or operational support to existing customers in concert with the Clinical Operations, Revenue and Client Success teams addressing financial performance and compliance with the clinical model. • Create/update client related process improvement documentation to be utilized across Deacon Health. • Maintain and update a comprehensive client relation management list and key implementation events within the companies preferred CRM or equivalent tool. • Maintain project documentation including project plans, meeting minutes, action items, issues lists, and status reports. • Establish strong relations and clear lines of communication with external customers and internal teams to provide excellent customer services and deliver successful project results. • Demonstrate deep understanding and expertise on all Deacon Health services and model in speaking and presenting to potential and existing customers, • Partner with the Product, Operations, IT, Client Success and other Deacon Health teams to ensure service levels and excellence are achieved and maintained for clients. • Assist leadership with establishment and maintenance or corporate project management methodology, metrics, and other department procedures. • Other duties as assigned.