• Providing a strategic technical partnership with Customers, bridging the gap between business objectives and technical execution. • Primary technical leader for scientific end-users to design, architect, and deliver impactful solutions to pharmaceutical and biotech customers. • Understand scientists' and R&D IT analysts' needs, analyze their data environment, assist in the design and implementation of our solutions. • Enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption, and ensure the long-term success of projects. • Drive adoption & success plan execution, conduct regular technical reviews, identify risks & recommend optimizations. • Lead technical strategy for expansions, support POCs & co-innovation, and manage resolution for escalated issues.