A pioneer in K–12 education, Amplify partners with educators to make learning rigorous and riveting for every student.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2000H1B SponsorCompany Site LinkedIn

Location

Alaska + 10 more

Posted

30 days ago

Salary

$80K - $90K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Own the entire customer journey for a defined book of business from launch through post-sales • Act as a consultant and coach to district leaders • Execute project plans for implementations • Work with district personnel to define project priorities and ensure launch readiness • Review and analyze account data to understand usage trends and measure curriculum impact • Develop a deep understanding of customer contracts to ensure compliance and proactively make recommendations • Partner with internal teams to resolve customer issues and help inform the approach to customer lifecycle processes. • Maintain expertise across Amplify’s suite of products to advise accounts on curriculum strategy

Job Requirements

Bachelor’s Degree or related work experience
2+ years of experience in Account Management or Customer Success
Excellent verbal, written, and presentation skills
Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
Proven track record in handling customer escalations and fostering positive resolutions
Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels
Strong strategic thinking, project management skills, and the ability to drive results independently
Resourcefulness, independent problem-solving ability, and comfort operating under ambiguity.
Experience with Salesforce, Gainsight, and Google Suite preferred