• Servicing delinquent credit card accounts through varying contact channels including outbound, inbound, and digital messaging • Minimizing losses to the company by assessing each customer situation to provide relevant payment options while strengthening the relationship with our customers • Utilizing professional and influential communications to keep the good will of customers while securing payments • Using multi-tasking skills to handle back-to-back calls in a fast-paced call center environment • Actively manage and escalate risk and customer impacting issues within the day-to-day role to management • Reviewing past due accounts and calling customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected • Building rapport with the cardmembers and working with customers to secure repayment on delinquent accounts • Ensuring compliance with company policies and procedures • Handling difficult collection calls as determined by center management