Account Manager, Customer Success
Location
California + 7 moreAll locations: California, Colorado, Connecticut, Nevada, New York, Maryland, Rhode Island, Washington
Posted
124 days ago
Salary
Not specified
2 yrs expEnglish
Job Description
• Develop professional relationships with clients to increase their dealership's online presence
• Guide clients through award winning websites and strategic digital marketing solutions
• Maintain customer relationships and build value
• Sell additional marketing and add on website services
• Communicate services and value to the dealer
• Understand and interpret statistical data for beneficial suggestions
• Assess and monitor website and marketing services to ensure quality
• Collaborate with Site Production Team for seamless client onboarding
• Handle incoming customer comments and ensure resolution
• Update job knowledge by participating in educational opportunities
Job Requirements
- 2+ years of Customer Service experience
- 1+ year of Digital Marketing experience preferred
- Experience working with a CRM preferred
- Excellent Time management and Organizational skills
- Strong Communication and Interpersonal Skills
- Adaptable, Energetic, Team-Player Attitude
- Ability to type 45 wpm
- Ability to multitask efficiently
- Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
- Strong technical aptitude and ability to learn quickly
Benefits
- Health insurance
- Professional development opportunities
- Equal employment opportunities (EEO)
- Workplace harassment prevention policies
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