• Serve as the strategic partner and trusted advisor to key retail clients, ensuring their business objectives are achieved through continuous innovation and technology modernization. • Lead business transformation programs that enhance operational performance, customer engagement, and profitability. • Develop and maintain strategic account plans focused on retention, expansion, and revenue growth. • Partner with product and engineering teams to create tailored technology roadmaps aligned with client goals. • Manage cross-functional program delivery, ensuring milestones, budgets, and success metrics are met. • Oversee financial planning, forecasting, and resource allocation across client engagements. • Use data-driven insights to track account health, identify growth opportunities, and guide client decisions. • Strengthen stakeholder relationships across business and IT leadership levels. • Lead initiatives that support international expansion and adoption of cloud or hybrid-cloud architectures for retail operations. • Champion a culture of collaboration, transparency, and customer excellence within internal teams.