TheGuarantors

Your key to a more profitable renting operation.

Account Manager, Client Services

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

Colorado + 2 moreAll locations: Colorado, Nevada, Utah

Posted

124 days ago

Salary

$80K - $90K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Proactively manage and grow your existing book of business, moving partners from Pilot to High-Growth to Stabilized partnerships. • Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals. • Identify and set up cross-sell and upsell opportunities into new product lines to expand account value. • Present and interpret performance data for clients, leading quarterly business reviews and providing insights as needed. • Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels. • Forecast against quarterly goals and OKRs by closely monitoring account metrics and performance trends. • Track conversion rates and program adoption to identify trends by program, market, and portfolio. • Partner with AEs to translate corporate-level program sales into executable rollout plans. • Maintain accurate, timely records of all activity in HubSpot. • Travel regularly (approx. one week per month) to meet with current partners.

Job Requirements

  • 3+ years of experience in the multifamily real estate industry with strong market knowledge
  • Existing network of industry relationships across ownership, management, and investment firms.
  • Passion for improving leasing operations and delivering peace of mind to owners and renters.
  • Strong listening skills with the ability to translate client needs into product opportunities.
  • Proven relationship manager with a track record of building trust with property operators and C-level decision makers.
  • Skilled negotiator, balancing client needs with organizational goals to secure profitable agreements.
  • Highly organized, detail-oriented, and disciplined in CRM usage.
  • Excellent teamwork and communication skills, with the ability to collaborate across Sales, Partner Success, and Product teams to drive outcomes.
  • Comfortable in a start-up environment with frequent program changes, and able to clearly communicate evolving value to clients.

Benefits

  • Medical, dental, & vision insurance, beginning day one
  • Health savings account with employer contribution
  • Generous PTO and paid holidays
  • Flexible working hours
  • 401(k)
  • Paid parental leave
  • Company sponsored short and long term disability
  • Flexible spending accounts (healthcare, dependent care, commuter)

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