• Handle daily management for assigned book of business • Establish and maintain strong relationships with client(s) and stakeholders • Ensure client expectations are met or exceeded on all levels by maintaining ongoing communication (written and verbal) with client and account team members and troubleshooting problems/issues as necessary • Establish and maintain a thorough knowledge of client organizations, products, disease states, and marketing objectives • Oversee budgeting, financial monitoring, and reconciliation of individual projects • Pursue and acquire new business within current accounts by writing proposals, developing new business presentations, and participating in regular onsite client meetings • Hire and train account management staff; establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations for direct reports • Update senior management on account team activity, new business opportunities, and financial analyses and projections • Assign and manage account team workload • Work with department managers to identify and manage internal and external resources • Facilitate conflict resolution within and between departments or between account team members • Participate and/or lead team meetings