• Take charge of your future as an Allstate agency office manager • Lead the team that keeps customers happy and the business running smoothly • Responsible for the creation and implementation of agency’s policies and procedures regarding benefits, compensation, morale, and staff development/training • Build agency reputation and growth through positive customer relations, marketing programs, and lead acquisition • Create and enforce office policies, standards, and procedures • Supervise personnel, create schedules, manage daily operations, and hold staff accountable to performance goals • Assist in customer claims processing and resolution