• Provides QAD Redzone customers with coaching needed to ensure they are ready for the Connected Teams Coaching. • Conducts onsite visits at the end of the project management phase before coaching. • Ensures signals are wired and visual factory is installed and ready. • Performs initial software training and supports the customers’ Practice Team to spread QAD Redzone knowledge widely. • Facilitates out brief and provides the internal QAD Redzone team with summaries on key outputs, players, and any risks associated. • Configure and set up QAD Redzone software to match the production process at the manufacturing client site. • Ensure that manufacturing data is complete and includes all relevant information, but is not limited to product, equipment information, product run rates. • Possess full knowledge of the floor shop environments, workflows, and processes in Food & Beverage and CPG industries. • Take steps to support and foster client confidence before the “go-live” date. • Monitor and provide quality control by ensuring automation signals from the plant (photoeyes or machine cycles) come back to the software and provide accurate, real-time data to QAD Redzone for the benefit of the shop floor team. • Understand and monitor escalation processes for any critical path items or risk points that could result in a delay or unsatisfactory project result. • Provide initial QAD Redzone training for management, leads, and shop floor users. • Other duties as assigned.