• Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. • Manage Azure Active Directory and AD Connect for identity, access management, and synchronization with on-prem AD. • Configure and manage Endpoint Manager/Intune for device enrollment, compliance policies, and mobile device management (MDM). • Provide administration and troubleshooting support for Windows Server environments, including group policies, user provisioning, and patch management. • Support Citrix and VMware environments for virtual desktops and application delivery (good to have). • Implement security best practices for M365, including MFA, conditional access, and compliance policies. • Collaborate with IT Security and Network teams to ensure high availability, resilience, and compliance of IT infrastructure. • Create and maintain technical documentation, SOPs, and knowledge base articles. • Participate in on-call support rotation and handle incident/problem management.