• Support the development and implementation of strategies to ensure client plan performance commitments are met. • Act as a clinical SME to the client services team, providing operational guidance and day-to-day management support. • Collaborate with internal leaders to align clinical consulting efforts with organizational goals. • Deliver high-quality clinical consulting services to clients, ensuring evidence-based recommendations. • Assist in the development and implementation of clinical programs to improve patient outcomes and support client strategies. • Support clinical discussions with clients during sales, implementations, and ongoing operations including how benefit designs and clinical programs impact financial performance. • Analyze pharmacy benefit plan performance metrics to identify trends and areas for improvement. • Collaborate with internal teams to identify and execute performance improvement strategies and report on outcomes. • Provide day-to-day support and guidance to the client services team in managing client relationships and performance. • Build and maintain effective relationships with clients, internal teams, and external stakeholders. • Serve as a resource to the client services team in discussing clinical strategies and performance improvements with clients. • Participate in client meetings, presentations, and consultations to support ongoing client engagement. • Act as a liaison between clients and internal teams, ensuring clear communication and alignment on goals. • Support quality assurance efforts to ensure the accuracy and effectiveness of clinical consulting services. • Stay updated on industry trends and best practices in pharmacy, PBM, and healthcare, ensuring continuous improvement.