• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating / cooling systems, maintenance of home, etc. • Coordinate with the Construction Department staff and trade partner in the completion of walk-through repairs within five (5) days • Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days • Provide accurate and timely information to Customer Care Manager on progress and scopes of work • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service • Evaluate trade partner and product performance. Provide on-going information to Customer Care Manager as it relates to quality of workmanship and materials • Participate in emergency on call rotation service schedule • Work with Customer Care Manager on special projects as needed • Participate and attend department meetings • Keep accurate service request logs and documentation of all work performed • Perform all other duties as assigned