• Manage a personal lines book of business, including policy renewals, endorsements, cancellations, and daily servicing tasks to ensure accuracy and client satisfaction • Provide timely, professional support to clients for inquiries, coverage questions, claims assistance, and policy changes • Handle new business and renewal quoting using carrier websites, PL rater, and AMS360 • Maintain accurate policy and client records in AMS360 • Run and maintain renewal reports for personal lines • Work closely with our account executives to onboard new clients, quote renewals, and support marketing efforts • Stay current on industry trends, carrier guidelines, and regulatory changes