• Guide new customers through the onboarding process • Build and maintain strong relationships with customers • Proactively engage with customers to gather feedback • Monitor customer health metrics and product usage • Address customer inquiries and issues promptly • Work on strategies to ensure customer renewals • Collect and relay customer feedback to product and marketing teams • Develop account plans that align customer goals with the company’s offerings • Provide regular reports and updates to management • Stay informed about industry trends and best practices