• Answer incoming calls in a timely and professional manner. • Schedule, confirm, and reschedule patient appointments using our EMR system. • Provide accurate information about clinic services, insurance coverage, and appointment availability. • Conduct patient intake over the phone and verify insurance eligibility and authorizations when necessary. • Follow up on patient no-shows and appointment cancellations. • Route calls and messages to appropriate staff or departments. • Maintain accurate and up-to-date patient records. • Deliver excellent customer service and resolve patient concerns with empathy and efficiency. • Assist with administrative tasks as needed to support clinic operations.