• Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues • Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts. • Develop and nurture business relationships to fuel partnership growth • Create scalable solutions for common operational problems by working with cross-functional and technology team • Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks • Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements. • Conduct trainings and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize move-ins from Caring referrals • Manage direct reports as needed, including remote contract workers • Able to travel as needed