• Revenue Growth: Achieve or exceed assigned quarterly revenue targets through selling annual support and maintenance renewal agreements within the assigned territory. • Customer Onboarding & Implementation: Coordinate and lead onboarding meetings with new customers. Manage delivery and installation timelines to ensure successful implementation. Organize training logistics and oversee order fulfillment to support successful adoption. • Ongoing Customer & Sales Support: Monitor and manage at-risk accounts to maintain customer satisfaction. Handle service escalations and ensure timely resolution of issues. Support onboarding for new Solea applications and provide continued enablement for customers and internal sales partners. Identify and pursue opportunities for additional education, training, or adoption of new clinical applications. • Operational Excellence & Communication: Maintain accurate and detailed records of all customer interactions and activities within Salesforce our CRM system. Communicate customer updates, progress, and feedback effectively across internal teams. Collaborate closely with Sales, Clinical, and Operations teams to deliver an exceptional customer experience.