As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

Technical Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000Since 2000H1B SponsorCompany Site LinkedIn

Location

Kentucky

Posted

37 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat • Be a problem-solver that seeks to understand the heart of each client’s issue • Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication • Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

Job Requirements

Honesty and integrity – always doing the right thing for our clients
Passion for service and a dedication to client satisfaction
A curious nature that seeks to understand the root of the issue
Focused on delivering on our promises
Willing to do whatever it takes to always bring our best work
Unafraid to move with speed and efficiency to make things happen
A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04) (Bonus Points)
Prior use of Salesforce or another customer relationship management software (Bonus Points)
Bachelor’s Degree (Bonus Points)

Benefits

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
Flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups