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Client-Facing Administrative Assistant

Administrative AssistantAdministrative AssistantFull TimeRemoteTeam 1-10Since 2021H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

138 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Provide responsive and professional customer service through various communication channels • Coordinate and manage dispatch activities, ensuring technicians are assigned and scheduled efficiently • Support daily administrative functions within the MSP environment, maintaining accuracy in documentation and records • Use tools such as ConnectWise, Microsoft applications, and 3CX phones to manage workflows and client communications • Monitor incoming tickets and service requests, ensuring timely follow-ups and proper task delegation • Collaborate with team members to improve internal processes and enhance service delivery • Assist with reporting, tracking KPIs, and organizing client or internal communications when required

Job Requirements

Prior experience in customer service, dispatch, or administrative support, ideally within an IT or Managed Services environment
Strong communication and organizational skills, with attention to detail and follow-through
Familiarity with ticketing systems or IT service tools
Ability to multitask and manage priorities effectively in a remote, collaborative setting
Tech-savvy, with a genuine interest in IT systems and continuous learning
Previous work in an MSP, IT support, or technology-focused administrative role preferred
Proficiency in Microsoft Office Suite and other productivity tools
Experience with ConnectWise and 3CX is an asset
Excellent written and verbal English communication skills
A proactive and personable attitude, with problem-solving and critical-thinking skills

Benefits

Full-time, 100% remote position
Opportunity to work in a fast-growing technology environment with room for professional development
Supportive and collaborative team culture
Exposure to cutting-edge IT tools and processes