• Handle 100–150 inbound and outbound service calls per day in a timely and professional manner. • Provide accurate information, resolve issues, and ensure customer satisfaction on every call. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Navigate customer service software and CRM tools efficiently to log details and track interactions. • Follow communication scripts and standard operating procedures while applying sound judgment. • Escalate complex issues to appropriate departments when necessary. • Meet or exceed daily call volume, quality, and customer satisfaction targets. • Participate in regular team meetings, training sessions, and performance reviews.