Railbookers Group

Your journey begins with us.

Travel Consultant – Account Executive

Account ExecutiveSalesFull TimeRemoteMid LevelTeam 201-500Since 1972H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

145 days ago

Salary

Not specified

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

ABOUT US Join the leading independent rail vacation provider in North America and beyond! Railbookers Group, home to both Railbookers and Amtrak Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide. If you have a passion for travel and a knack for sales, we invite you to be a part of our growing team. POSITION PURPOSE We are seeking a highly motivated and results-driven Account Executive to join our dynamic sales contact center. This role is crucial for our continued growth, focusing on building lasting relationships with customers and travel advisors, understanding their needs, and expertly selling customized rail holiday packages. The ideal candidate thrives in a fast-paced environment, is a natural communicator, and possesses a strong ability to close sales.

Job Requirements

Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries.
Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner.
Strong active listening skills and the ability to empathize with customer needs.
Proven problem-solving abilities and a resourceful mindset to find effective solutions.
Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries.
Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel).
Ability to work independently as well as collaboratively in a team-oriented, remote environment.
Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities.
A genuine passion for travel and a desire to create unforgettable experiences for guests.
Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs.
High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.

Benefits

Work from Home
Generous PTO Package
Bonus and Incentive Plans
Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)
Employee Assistance Program
Short-term/Long Term disability Plan
Employer sponsored Life Insurance
Employer-Matched 401(k)
Familiarization Trips (Get paid to experience our vacations!)
Employee and Family/Friend Travel Discounts
Corporate Discounts through Working Advantage
Employee Referral Bonus
Cross-Departmental and Advanced Training Opportunities
Anniversary, Birthday, and Recognition Perks
Years of Service Awards
Annual Reimbursements for Home Office (office expenses, phone, internet)