• Serve as the lead point of contact for assigned book of business including post-sale support, business reviews, expanding product offerings, and maintaining the business relationship • Be obsessed with building and maintaining deep relationships with each of your clients in order to ‘get them to green’. • Meet with clients, in-person and/or over video regularly to maintain the business relationship and formally through Strategic Business Reviews and contract renewal • Upsell and/or cross-sell Openforce and selected partners’ business solutions and products; meet or exceed annual sales quota • Communicate effectively with clients, including strong executive presence, de-escalation, and relationship management skills; develop and maintain a trusted advisor relationship with client stakeholders, executive sponsors, and all other users of our system • Ask probing questions, restating to ensure understanding, and explaining product features and value to ensure maximum use of the system to meet client business needs; look past the client’s initial requests for additional solutions • Ensure the timely and successful delivery of solutions to client requests, working both internally and externally to support the needs of the client • Prepare detailed quarterly account reviews, including forecasting and possible revenue opportunities and bi-annual full account reviews for the Executive Team • Supports internal User Acceptance Testing (UAT) Efforts • Update and maintain client profiles using the CRM tool, including notes from formal and informal communication with the client