Customer Engineer

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 11-50H1B SponsorCompany Site LinkedIn

Location

California

Posted

141 days ago

Salary

$100K - $180K / year

Bachelor Degree4 yrs expEnglishAngularGraph QLJava ScriptReactVue.js

Job Description

• Lead Technical Integrations & Onboarding: Own the technical integration process for enterprise-level customers, ensuring smooth, successful deployments that set the stage for long-term success. • Drive AI Adoption & Change Management: Educate and enable customers on how to work with AI tools and change their workflows to meet the modern world of development • Expert Troubleshooting: Diagnose and resolve technical challenges across Builder’s platform, APIs, and integrations. Work closely with our Engineering team to identify solutions and improve reliability. • Customer Advocacy: Translate customer goals into actionable product feedback and advocate for their success across internal teams. • Enablement & Best Practices: Build scalable resources (documentation, sample repos, internal playbooks) to help customers onboard efficiently and get the most from Builder’s AI and visual development capabilities.

Job Requirements

Front-End Development Expertise: 4+ years of experience with HTML, CSS, JavaScript, and modern frameworks like React, Vue, or Angular.
AI & Workflow Enablement Interest: Experience with (or a strong curiosity about) prompt design, generative AI tools, or LLM-based development workflows.
Headless Architecture Proficiency: Familiarity with modern web architectures (headless CMS, APIs, GraphQL) and how data and content flow through large systems.
Customer-Facing Experience: Proven success supporting or implementing complex software solutions for enterprise customers.
Strategic Thinker: Ability to translate technical and business needs into clear plans that drive adoption and measurable outcomes.
Adaptable & Collaborative: Thrives in dynamic, fast-moving environments. Open to feedback, learning, and experimentation.

Benefits

Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
Mental health days. We encourage you to take at least one per quarter to recharge
Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
$500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
$500 annual learning & development budget. Feel supported and empowered to continue developing your skills
Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
401k (for US based team members). Contribute to your financial future through our Guideline plan
Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)