• Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows/flows, policies, actions, access control, interfaces and any other configurations required to support client processes • Preparing and presenting client facing and internal deliverables that are technology related • Translating business requirements into detailed technical designs that represent actionable development tasks • Collaborating with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades • Overseeing major version upgrades and installing patches • Providing advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis • Providing operational support for Management Information Systems (MIS)