• Manage multiple concurrent bank implementations with overlapping timelines, tracking dependencies and risks while driving projects to on-time completion • Lead client calls and build trusted relationships with stakeholders from C-suite executives to operations staff, handling difficult conversations and managing expectations • Coordinate cross-functional teams including Implementation Associates, engineers, and Customer Success to ensure smooth project execution and post-launch transitions • Translate complex technical requirements between clients and internal teams while protecting your implementation team from scope creep • Jump in to help with hands-on configuration and debugging when needed, keeping projects moving forward during resource constraints • Document solutions and identify process improvements to enhance future deployments and team efficiency • Escalate strategically to sales and leadership when additional support is needed to unblock critical issues