• Define the end-to-end architecture for an energy-focused CCaaS platform, prioritizing agentic AI capabilities (autonomous decision-making, emotional intelligence, multi-agent collaboration) and seamless integration with core utility systems (OMS, CIS, IVR, GIS). • Spearhead innovations in conversational AI, real-time sentiment analysis, omnichannel communications, and predictive analytics, leveraging utility-specific interaction data to train models for outage management, billing resolution, and crisis response. • Architect fault-tolerant, API-first platforms that natively integrate with utility operational systems, cloud infrastructure (AWS, GCP, Azure), and Kubernetes ecosystems for scalability during high-demand events (e.g., 500% call volume spikes). • Embed regulatory compliance (ADA, PUC mandates) and privacy-by-design principles into the platform, ensuring auditability, role-based access, and red-team testing for AI safety. • Develop, alongside Montauk Climate, an initial sales pitch and MVP to be leveraged to forge partnerships with utilities/IoUs, and articulate technical value propositions to stakeholders (investors, regulators, customers). • Recruit and mentor engineers and additional senior team members, fostering a culture of innovation and rapid prototyping.