We're building tools to create a safer, fairer criminal justice system in partnership with those most impacted.

Product Growth Manager

Growth MarketingGrowth MarketingFull TimeRemoteTeam 11-50H1B SponsorCompany Site LinkedIn

Location

California + 1 more

Posted

141 days ago

Salary

$93K - $120K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Manage new product rollouts onsite and virtually, including training new users • Run state-agnostic broad-reaching and scaled engagement and adoption tactics • Run state-specific custom-tailored engagement and adoption tactics • Manage inbound feedback and support requests from users • Represent the company’s brand and tone in all external interactions • Track and measure the results and outcomes of all Product Growth work

Job Requirements

Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.
A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1. You are exceedingly patient and can easily translate tech jargon to common speech for less tech-savvy users (which is most of our users). Strong spoken and written English language communication skills are a must.
Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states, and balance multiple workstreams with sometimes competing priorities. You will be responsible for coordinating the details of all of your initiatives, including travel logistics, and making sure they are delivered on schedule and to the quality standards established.
Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don’t need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it’s actionable to our product and engineering teams.
Skilled diplomat: You are able to interact diplomatically with a diverse range of stakeholders - across many political affiliations, ages, races, economic groups, genders, and every other demographic factor - and can speak and listen to all of them with respect and without compromising the company values. You are able to represent a potentially controversial mission, company, and product with courage and dignity while balancing the need to keep the conversation focused on the product value props.
3+ years of relevant work experience in external-facing and/or project management focused roles.

Benefits

90% medical, dental, and vision insurance coverage for you and your dependents
Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays
12 weeks of paid parental leave
401(k) retirement plan with 5% company match and no vesting period
Complimentary One Medical membership (depending on location)
Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits
Monthly ClassPass credit for personal wellness
Free mental health support via Talkspace
Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose
An annual company offsite each spring and other ad-hoc gatherings
All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission-driven heart of a nonprofit