• Act as a trusted advisor to enterprise clients: listen closely, interpret nuanced requests, and design solutions aligned with their objectives. • Lead CX consulting engagements, ensuring insights are actionable and tied to measurable outcomes. • Build and maintain strong client relationships, fostering confidence and identifying opportunities for additional value. • Oversee the development of client-ready deliverables that synthesize findings into compelling stories and practical recommendations. • Lead and guide internal analysis teams, ensuring that results are translated into clear insights, narratives, and recommendations. • Provide strong project leadership, ensuring all details are captured, tracked, and executed with precision; act as the central point of accountability for client engagements. • Set and enforce high standards of quality and rigor with internal analyst teams, ensuring deliverables are accurate, insightful, and client-ready. • Balance being exacting and detail-oriented with fostering team growth, coaching analysts to strengthen their consulting and analytical skills. • Develop and mentor internal talent, creating pathways for team members to take on more responsibility and grow within the organization. • Support proposal development, scoping, and strategic planning for new engagements.