AMS360 Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500H1B No SponsorCompany Site LinkedIn

Location

Florida

Posted

32 days ago

Salary

$65K - $77K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Fully Remote, Monday - Friday • Work remotely and report to the Director of Integrations. • Dedicated to providing top-tier insurance solutions to clients while fostering a positive and collaborative work environment. • Welcome individuals who share commitment to excellence. • Offer meaningful impact in insurance industry and become part of a team that values dedication, innovation, and client satisfaction.

Job Requirements

Support to all users on AMS360 and all ancillary products post-converting to AMS360
Be a collaborative force, consistently embodying teamwork, motivation, positive behavior, and a dedication to achieving our collective goals and objectives.
Collaborate extensively with cross-functional teams across King to insure quality control and consistency and will work alongside multiple strategic service providers.
Uphold a sense of urgency and consistently meet deadlines.
Exhibit outstanding written and verbal communication skills, including the ability to actively listen and proactively solve issues with minimal assistance.
Showcase excellent time management and prioritization skills.
Possess the ability to multitask, prioritize effectively, work independently, and handle sensitive information discreetly within a fast-paced, time-critical environment.
Assist in support issues for users once they are live on AMS360.
Provide advanced training to users as needed.
Work with Vertafore Support as needed to resolve issues identified.
Assist in operations/servicing related configuration of AMS360 including download.
Onboard and Offboard AMS360 users including revising Security as needed.
All other duties as assigned.
Experience in implementing PL Rating, Insurlink, and Work Smart is preferred.
Proficiency in administrative tasks and computing skills, including Microsoft Office applications (Word, Excel, and PowerPoint), is expected.
Familiarity with project management software or collaboration platforms, such as SharePoint, MS Teams, Monday, etc., is a plus.