Exceptional customer service and business process outsourcing for high-growth companies
Tax Customer Support Representative – Seasonal
Location
United States
Posted
33 days ago
Salary
Not specified
Seniority
Senior
Job Description
Job Requirements
- 3 years of experience in a customer-facing role
- Proficiency with live chat and ticketing platforms
- Strong ability to work within customer service metrics like CSAT and First-Time Response SLAs
- Exceptional written communication skills
- A proactive approach to sharing insights and suggestions
- Prior tax experience
- Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI)
- Strong emotional intelligence
- Strategic judgment when making decisions
- Outstanding verbal communication skills
Benefits
- Work from Home
- Convenience of working from home with benefits of an established organization
- Exceptional team and tremendous opportunities for growth
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