• Ensure timely and accurate submission of patient statements • Ensure proper follow-up is performed on all outstanding balances • Evaluate eligibility for Copay Assistance & Hardship Program and identify possible funding sources • Follow internal and external policies and procedures • Escalate problems as necessary to ensure timely resolution • Ensure balances that are billed to a patient are appropriate by reviewing the primary payer EOB and other account information as necessary • Maintain the patient billing phone line and answer and respond to patient questions and concerns in a timely manner • Submissions & Collections of Copay Assistance Payor accounts for assigned payers • Re-enroll patients yearly for Copay Assistance and Hardship Programs • Additional duties as assigned