• Develop and implement departmental strategies to support organizational growth, process efficiency, and team development • Oversee the integration of newly acquired agencies, ensuring timely migration of books of business in compliance with carrier requirements • Manage all aspects of agent and agency licensing, including application submission, renewals, compliance monitoring, and issue resolution • Establish, document, and maintain standardized processes and service level agreements (SLAs) for all teams • Maximize the use of technology platforms (e.g., AgentSync), implement best practices and align with industry standards • Oversee and manage the team’s ticketing system (Freshdesk) • Build and nurture relationships with key insurance carriers and technology vendors • Monitor carrier, state, and legal requirements related to licensing and onboarding to ensure full compliance • Collaborate with internal stakeholders (Sales, Compliance, IT, Finance, and M&A) to align processes and resolve escalated issues • Lead, mentor, and support agency onboarding, carrier portal, and licensing teams