• Communicate clearly and proactively with clients to understand their business, brand, objectives, and challenges, acting as their trusted advisor. • Serve as a creative leader for both clients and internal teams. • Guide clients on how to effectively use multimedia and design solutions to achieve marketing and business goals. • Lead client meetings, connect design decisions to business objectives, and translate client ideas into clear creative strategies. • Lead and manage cross-functional creative teams effectively through clear communication, project forecasting, and being a resourceful problem-solver. • Create client marketing roadmaps and identify upsell opportunities for additional creative services. • Support in analyzing campaign effectiveness and optimizing creative content. • Guide the creation, development, and execution of multimedia projects, including graphic design, video production, motion graphics, and website design. • Act as a thought partner for clients on design and video projects, consulting live on calls on how to create exceptional multimedia projects. • Manage and oversee the creative execution of project deliverables and ensure high standards. • Manage production timelines, storyboarding, scripting, and post-production processes. • Develop clear, actionable creative briefs and facilitate brainstorming sessions. • Track and report on creative success metrics to inform future recommendations. • Advise clients on using visual media within platforms like HubSpot and LinkedIn. • Champion the continuous refinement of creative workflows and communication processes. • Coordinate cross-functional teams to ensure smooth delivery. • Conduct resource planning and forecasting for the Creative team and contractors. • Drive client retention and growth by identifying opportunities for new service offerings, contract expansions, and renewals. • Manage timelines, budgets, and project scopes for client accounts. • Act as the primary point of contact for creative projects. • Proactively identify and implement improvements to account management processes to enhance the client experience and operational efficiency.