• Develops, implements, and provides technical control and support for Human Capital Management systems designed to obtain, record, and process various types of employee information. • Participates in system requirements definition studies, developing workflows of current and proposed system operations, and collecting and organizing pertinent system documentation. • Devises and/or modifies methods and programs to solve complex data reporting needs and provides technical consulting on complex projects. • Performs system maintenance, including assisting in the review, testing, and implementation of Workday release features. • Configure, test, and maintain Workday Payroll, Absence, and Time Tracking functional areas, including earnings, deductions, pay groups, time off plans, accruals, time entry templates, calendars, and complex calculation rules, ensuring configurations are scalable, compliant, and aligned with business requirements. • Analyze, troubleshoot, and resolve complex payroll, absence, and time tracking issues, partnering with Payroll Operations and HR stakeholders to ensure data integrity, accurate calculations, and timely payroll processing while minimizing operational risk. • Create and maintain detailed functional documentation, process flows, and SOPs. • Deliver training to end-users and HR team members. • Support all testing activities for system enhancements, new feature rollouts, and Workday's bi-annual updates, including developing test plans and coordinating user acceptance testing (UAT). • Effectively manages People Service Center support tickets and cases within required timeframes and according to department policy to maintain service delivery standards. • Provides escalated support for the People Service Center to assist employees throughout the Enterprise with problem tickets or inquiries. • Completes other duties assigned by management. • Work is performed with only minimal guidance or supervision. Work requires extensive knowledge in Workday, practices, techniques, and methods. Work regularly requires the exercise of discretion and independent judgment in areas such as: Developing specialized reports, Troubleshooting data problems/issues, Development of data-driven solutions to complex HR data issues/problems. Proficiency in Workday Report Writer and building calculated fields. Experience with EIBs (Enterprise Interface Builders) for data loads and mass updates. Ability to translate business requirements and architect sustainable solutions.