Founded in 2015, Superside is an "always-on" design company on a mission to deliver beautiful design at scale to enterprise teams. From everyday production proj

Manager of Customer Success – Enterprise

Customer Success ManagerCustomer SuccessFull TimeRemoteLeadCompany Site

Location

United States

Posted

148 days ago

Salary

Not specified

Seniority

Lead

Bachelor Degree10 yrs expEnglishSwiftGo

Job Description

• Manage and coach a team of 4–5 Customer Success Managers (likely scaling to 7), fostering accountability, collaboration, and high performance. • Translate segment and company goals into clear execution plans, ensuring consistent delivery of Customer Success best practices. • Enable your team through active coaching, joint customer calls, shadow sessions, and run structured 1:1s to build skills and confidence. • Drive performance management by setting expectations, delivering feedback, and supporting career development in partnership with People Success. • Collaborate with Go-to-Market peers to oversee portfolio priorities and account health across the Enterprise segment. • Build relationships with senior stakeholders in key accounts, joining QBRs, solutioning sessions, and executive meetings to ensure strategic alignment. • Act as the primary escalation point for complex customer issues, partnering cross-functionally to drive swift resolution. • Own financial and operational targets (NRR, churn, CSAT) and ensure consistent execution of the Enterprise customer lifecycle. • Identify blockers to success and propose cross-functional solutions in collaboration with peers and leadership. • Champion change management and operational improvements across the Enterprise CS organization.

Job Requirements

10+ years of experience in marketing or creative enterprise account management, ideally within an agency environment.
Ideally 2+ years of people management experience, managing a team..
Proven track record of managing enterprise clients directly and through direct reports.
Strategic, data-driven mindset with strong business and operational acumen.
Customer-first approach and passion for building lasting, high-value partnerships.
Excellent English verbal and written communication skills, great at presenting ideas, and an executive presence.
Strong customer relationship-building skills with the ability to manage expectations and build trust.
Understanding of how AI is reshaping marketing and creative work, paired with curiosity and willingness to learn.
Located in the United States, with willingness to travel up to 15% for key customer engagements.
Demonstrated ability in commercial activities (renewing and upselling contracts) and experience managing the full commercial customer lifecycle, not just project delivery.