• The Vice President of Implementation and Customer Success will help lead the client-facing delivery of our virtual cardiology solutions, ensuring that affordable care organizations, in-home care companies, payers, and health systems seamless onboarding, effective adoption, and ongoing clinical and operational success. • This role will be responsible for building scalable, repeatable frameworks that support clinical and operational excellence, scalability, regulatory compliance, and outstanding patient/provider satisfaction. • The VP will oversee cross-functional teams to ensure rapid implementation of services, proactive customer success strategies, and structured issue resolution processes that uphold the highest standards of patient safety, quality, and trust. • Direct the implementation of virtual cardiology solutions for primary care partners, hospitals and health systems, and payer clients. • Develop repeatable and scalable processes that meet client and regulatory requirements. • Partner with Clinical, Product, Engineering, Data, Security, Legal, and Operations teams to ensure seamless integration into existing and development of new workflows and technical systems. • Partner with the team to drive training programs for clinicians and staff to ensure effective adoption of virtual cardiology tools. • Design and execute a customer success strategy that promotes improved patient outcomes, provider efficiency, and long-term organizational partnerships. • Lead Customer Success Managers in building trusted relationships with healthcare partners, ensuring renewal, expansion, and satisfaction. • Establish KPIs for clinical adoption, utilization rates, and patient/provider experience. • Act as an executive sponsor for strategic healthcare clients. • Establish a structured process for clinical and operational issue resolution, ensuring rapid triage and root-cause identification. • Lead escalation management for mission-critical healthcare services, ensuring minimal disruption to patient care. • Develop transparent communication protocols with clients during critical incidents, maintaining trust and confidence. • Provide feedback loops to Product, Clinical, and Engineering teams to continuously improve the patient and provider experience. • Build and mentor a high-performing team of implementation specialists, customer success managers, and issue resolution leaders. • Align departmental objectives with organizational goals of advancing virtual cardiology and improving cardiovascular health outcomes. • Partner with Product and Clinical leadership to bring forward customer insights that inform product innovation and clinical best practices. • Represent the company with healthcare executives, medical directors, and operational leaders as a trusted strategic advisor.