• Accept assignment to defined L&D Programs. • Establish active engagement and positive relationships with the business partners. • Work in conjunction with Business & IT leaders to fully understand Program intent, expectations, challenges, budgets, and success criteria. • Identify a comprehensive impact assessment on teammates, groups and teams affected by the Program’s deployment. • Evaluate and define Village impacts from the Program’s deployment. • Establish Program-level deployment timeline and Deployment Strategy that identifies Program components into defined Deployment Events. • Oversee the end-to-end content development lifecycle. • Conduct Content Reviews & Perform Quality Assurance Review developed training materials. • Create and update job aids, quick reference guides, FAQs, and other performance support collateral to assist learners. • Maintain an up-to-date and organized listing of all training content in our CWOW learning library. • Assume ownership for monitoring the ServiceNow/TMSS Submissions queue for requests to update or revise existing CWOW training content. • Provide administrative and logistical support for training initiatives as needed. • Share program status and deployment information with L&D leadership team.