• Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts • Understand and communicate key performance metrics and partnership outcomes • Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments • Responsible for management of all commercial relationship items including contract management, pricing negotiation, renewals, M&A and expansion • Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting • Develop, communicate, and maintain account plans • Partner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviews • Maintain high engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral program • Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales • Develop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services • Responsible for preparing any necessary paperwork including Amendments, Statements of Work or new contracting paperwork as approved by the legal team • Partner with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity and forecasts.