• Develops, assesses, and facilitates complex care management activities for primarily mental and behavioral health needs members • Evaluates the needs of the member via phone or in-home visits related to the resources available • Develops ongoing care plans for members with high level acuity • Coordinates as appropriate between the member and/or family/caregivers, community resources, and the care provider team • Monitors care plans/service plans and/or member status and outcomes for changes in treatment side effects, complications and clinical symptoms • Facilitates care coordination and collaborates with appropriate providers or specialists to ensure member has timely access to needed care or services • Collects, documents, and maintains member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators • Provides education to members and their families on procedures, healthcare provider instructions, treatment options, referrals, and healthcare benefits