• Build trusted relationships with client stakeholders to drive adoption and results. • Serve as the primary point of contact for client requests, questions, and issue resolution. • Define project goals, milestones, and success metrics with clients. • Partner with Sales to develop win strategies for renewals and upsells. • Support Sales in pre-sales enablement and product positioning. • Ensure smooth handoffs from Sales to Post-Sales for all new clients. • Lead project implementation, scoping, documentation, and planning with internal teams. • Track progress, budgets, and risks, proactively communicating updates to clients and teams. • Coordinate internal resources to deliver on client goals and remove roadblocks. • Partner with Product and Engineering to ensure client goals are accurately translated into deliverables and technical solutions. • Deliver feedback and field insights to Product and Engineering for roadmap improvement. • Support clients with configuration troubleshooting and product walkthroughs. • Deliver clear product demos and user-enablement sessions.