• Establish, develop, and maintain positive business and customer relationships • Move all prospects to the proper stage of the pipeline via CRM throughout the day • Maintain a clear, up to date and accurate pipeline in our CRM • Follow up diligently and consistently with potential clients over extended periods • Document all interactions with all prospects and clients in the “notes” section of CRM. • Educate prospects on our workshops from an expert perspective • Allow the Sales Manager to shadow calls and give feedback • Available most days from 9 am-5 pm local time to take calls • Use both internal and external resources to maintain up-to-date knowledge of our products and industry • Collaborate with the team to formulate ideas on how to best serve our clients • Be mindful of any emerging patterns of negative feedback from clients and report to the Sales Manager • Collaborate with team to ensure smooth transitions from program to program and beyond