AI/ML solutions enabling large healthcare organizations to radically improve workforce operations

Training Specialist – Part-Time Contract

Learning and DevelopmentLearning and DevelopmentContractRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

New York

Posted

161 days ago

Salary

$20 - $23 / hour

English

Job Description

• Lead onboarding and training programs for a new cohort of Scheduling Operations Associates each month (cohorts can be 3-6 people). • Translate complex workflows and multi-system processes into clear, digestible content for new hires to learn and understand quickly • Develop and update training materials (slides, resource docs, refresher videos) to reflect current processes in a rapidly changing environment, while striking the right balance of emphasis on important details and high-level principles. • Coach new hires on core skills, including customer service, multi-system navigation, and real-time problem solving • Partner closely with the leadership team to identify learning gaps and adjust training programs accordingly • Communicate proactively about new hire progress and readiness to graduate training • Provide feedback to improve both training delivery and operational processes

Job Requirements

Experience training or onboarding employees who work in an operational setting, strong plus if experience training a remote workforce
Experience in call center or customer support environment
Strong communication and facilitation skills, with the ability to make complex topics clear and engaging
Tech-savvy and confident using multiple systems simultaneously. This role requires a trainer who is not only comfortable with technology, but skilled at navigating and teaching it.
Knowledgeable about effective learning principles and training strategies
Comfortable working in a fast-paced, ever-evolving environment