The Industry Cloud for Life Sciences

Senior Sustaining Engineer

EngineerEngineerFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

162 days ago

Salary

$110K - $220K / year

Bachelor Degree5 yrs expEnglishJavaObjective CSQLSwiftVault

Job Description

• Troubleshoot critical customer reported issues in the Vault CRM products • Fix bugs in the Vault CRM code • Learn everything about the Vault CRM modules and use that knowledge to ensure our customers are successful • Build tools to help with fixing and troubleshooting product issues • Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues • Identify problems that may impact multiple customers • Help mentor junior engineers

Job Requirements

5+ years of experience in software support or sustaining role for Enterprise products
Experience with backend development with Java
Experience with troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, C#, Swift and Objective-C
Hands-on experience with SQL querying and working with data
Exceptional analytical and problem-solving skills
Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
Ability to technically collaborate with product engineers while troubleshooting customer escalations