• Manage day-to-day branch operations to ensure efficiency, accuracy, and compliance with company standards • Oversee timecard review and approval, ensuring accurate payroll processing and adherence to scheduling policies • Coordinate with processing, underwriting, and sales teams to streamline pipeline activities and resolve operational issues • Monitor loan file workflows to support timely closings and reduce bottlenecks • Track and report branch performance metrics and escalate operational concerns as needed • Maintain internal controls over document retention, client files, and system usage • Act as liaison between branch staff and corporate departments (HR, IT, Compliance, etc.) • Support training, onboarding, and ongoing development of operational team members • Assist branch leadership with audits, vendor relations, and resource planning • Ensure the physical and digital work environment meets company standards for productivity and data security