Health Advocate
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Service Operations Supervisor, Healthcare Claims
Location
United States
Posted
167 days ago
Salary
$55K / year
Seniority
Senior
Bachelor DegreeEnglish
Job Description
• Responsible for overseeing the daily tasks and workflow of assigned team of associates/specialists
• Provide organization, direction and staffing for all assigned service calls
• Monitor calls and audit case files daily
• Ensure assigned staff members meet or exceed the standards
• Coach, mentor, and evaluate the performance of an assigned team
• Responsible for problem-solving issues and coordinating efforts with internal departments
• Provide healthcare benefit and claims consultation and support when appropriate
Job Requirements
- Call center experience preferred
- Management or supervisory experience in healthcare benefits or claims processing preferred
- Strong leadership skills
- Effective communication skills to interact with members, physicians, and insurance carrier representatives
- Basic computer skills
- Bachelor's Degree or applicable work experience
- Basic knowledge of MS Word and Excel required
- Must score acceptably on job related testing
- Ability to pass standardized interview
Benefits
- Enjoy competitive pay
- Robust medical, dental, and vision coverage
- 401(k) with company match
- PTO
- Advanced systems access and comprehensive training
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