Invest in stocks, crypto, ETFs and alternative assets—all in one place.

Weekend Member Operations and Experience Specialist – Advanced Research, Escalations

OperationsOperationsFull TimeRemoteTeam 51-200H1B SponsorCompany Site LinkedIn

Location

United States

Posted

165 days ago

Salary

Not specified

Professional Certificate3 yrs expEnglish

Job Description

• Deliver exceptional service to valued members via email and chat. • Provide accurate and comprehensive information about Public's features, products, and services. • Collaborate with cross-functional teams, including Legal, Operations, and Compliance, to efficiently resolve member issues. • Work with Product and Engineering teams to share valuable member feedback and insights.

Job Requirements

Coverage on Saturday and Sunday, with a flexible weekday schedule.
Prior experience as a Customer Escalation Specialist or Customer Escalation Manager in financial services or fintech.
3-5 years of experience in financial services and fully licensed, with Series 7 and 63.
Conduct advanced research into complex member escalations, including trade disputes, corporate actions, and regulatory inquiries
High degree of comfort or ability to learn and leverage technology to serve members.
Professionally develop yourself and others to meet the evolving product needs and service needs of members.
Commitment to providing the best possible service and ensuring positive experiences for prospective and current members.
Highly Independent and creative problem solver.
Leverage your deep financial industry expertise and Public’s best-in-class technology to drive innovative solutions in a fast-paced environment.