NextGen Healthcare

NextGen Healthcare, Inc. is a leading provider of innovative healthcare technology and data solutions.

ITSM Problem Manager

ManagerManagerFull TimeRemoteTeam 1,001-5,000Since 1998H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

163 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• Drive root cause analysis and problem elimination • Collaborate with teams to investigate persistent issues • Manage in-depth technical investigations to identify root causes • Support implementation of technical solutions • Drive continuous improvement in the Problem Management process

Job Requirements

  • 5+ years of experience in IT operations, software engineering, systems architecture, or infrastructure engineering
  • 2+ years in a dedicated Problem Management or post-incident review role
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (required)
  • ITIL v4 certification(s) and/or TOGAF certification are a plus

Benefits

  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development

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